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To reach your account after logging in, please click in the upper part of the site on your name and on “My account”. You will find the following sections in your account: “Password”, “Billing and shipping settings”, “My favourite list”, “Order history”, “Return deliveries”, “Claims”, “Repair orders”.

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Login
My account

Order history

When your order has left our warehouse, the button in “Order history” will be active and you can use the forms available to arrange a claim, return delivery or repair. We accept returns up to 30 days after the goods have left our warehouse.

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Order history
 

Handling of return shipments

1.) Selection of item(s)
After clicking on the button “Return deliveries”, please select the item(s) to be returned in the following view under “choice”. Proceed by clicking on the button “Load form”.

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Return shipment

2.) Reason and shipment data
In the second step, select the reason for your return delivery in the drop-down menu “—Please make selection –". Please also inform if you wish to receive a credit note or a replacement delivery. In the lower part of this form, please enter the size of your parcel and the shipping method.

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Retoure 01
Return delivery 2
Form 1
Dispatch information

If you click on “Send request”, your data will be checked and sent to us and after approx. 60 seconds, you can download the return shipment delivery note*¹ in the order history menu. Print the return shipment delivery note and stick it onto the parcel. The barcode shall be clearly visible. Please always send your returns with this document.

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Retoure 01
Order history
Return shipment delivery note

3.) Menu return deliveries
When clicking on the ‘plus’ illustrations in the section “Return deliveries”, a popup opens, showing all information regarding your return that has been transferred to us.

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Retoure 01
 
List
Popup

*¹We accept return deliveries up to 30 days after the goods have left our warehouse.
 

Handling of claims

1.) Selection of item(s)
After clicking on the button “Claims”, please select the item(s) to be claimed in the following view under “choice”. Proceed by clicking on the button “Load form”.

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List 1
List 2

2.) Reason and shipment data
In the second step, select the reason for your claim in the drop-down menu “—Please make selection –". Please also inform if you wish to receive a credit note or a replacement delivery. The button “Browse” allows you to upload a photo from your hard drive into the customer area. In the lower part of this form, please enter the size of your parcel and the shipping method. If you click on “Send request”, your data will be checked and sent to us*². After approval of your claim, print the return shipment delivery note and stick it onto the parcel. The barcode shall be clearly visible. Please always send your claims with this document.

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Form 1
Form 2
Form 3

3.) Menu claims
When clicking on the ‘plus’ illustrations in the section “Claims”, a popup opens, showing all information regarding your claim that has been transferred to us.

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Overview
Detail
History


*² Your claim will be checked first. Only after approval, the return shipment delivery note is available.  

Handling of repair orders

1.) Selection of item(s)
After clicking on the button “Repair orders”, please select the item(s) under “choice”. Proceed by clicking on the button “Load form”.

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List

2.) Shipment data, further information
Please check your data. Use the field “Message” to enter further information regarding your repair order. In case you need a quote, please activate the checkbox. In the lower part of this form, please enter the size of your parcel and the shipping method. If you click on “Send request”, your data will be checked and sent to us and after approx. 60 seconds, you can download the return shipment delivery note in the order history menu. Print the return shipment delivery note and stick it onto the parcel. The barcode shall be clearly visible. Please always send your repair orders with this document.

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Rep 03
Form 1
Form 2

3.) Menu repair orders
When clicking on the ‘plus’ illustrations in the section “Repair orders”, a popup opens, showing all information regarding your repair order that has been transferred to us.

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Rep 05
Overview
Detail